Posted: Nov 15, 2021

Cross Functional IT Support Supervisor

Salary: $64,000.00 Annually
Application Deadline: N/A

UNT at Frisco IT department is looking for a Cross-Functional IT Support Supervisor to support the growing needs of UNT New College and UNT at Frisco.

Frisco IT provides support for UNT New College department operations and UNT at Frisco locations, including Frisco Hall Park, Frisco Inspire Park, Frisco Preston Road campus, the Collin Higher Education Center in McKinney, and New College offices on the UNT campus in Denton.

This position will oversee IT support for Administration, Faculty, Staff, Students, Tenants, and Guests of New College and UNT at Frisco campus locations. Duties include planning, implementing, and maintaining advanced technical solutions to meet College goals & strategies; Prioritizing projects and resources to accomplish defined goals & objectives; Managing other technical staff; Assisting with planning & developing short- and long-term strategies for technology systems and support to meet high-level College goals

Minimum Qualifications:
Candidates must have a Bachelor's Degree in a related field and four years of related computing work experience; or any equivalent combination of education, training, and experience. 

Knowledge, Skills, and Abilities:

  • Prior experience with specific systems, equipment and software may be specified as needed by department.
  • Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
  • Ability to supervise and train subordinates.
  • Ability to operate computer keyboards and to install computer hardware.
  • Ability to assimilate, retain, and utilize technical and applications-oriented information.

Preferred Qualifications:

  • Previous supervisory or team lead experience
  • Considerable knowledge and experience maintaining and supporting enterprise computer systems to meet varying user needs, using tools such as SCCMJAMF, Group Policy, MDM, etc. 
  • Experience with complete life-cycle maintenance of Windows, MacOS, & Linux servers, end-user workstations, embedded devices, etc. 
  • Experience scripting and automating workflows, querying & report-building, etc. 
  • ITIL, A+, or other vendor-specific technology certifications

Work Schedule:
Full-time, Monday through Friday, 8AM-5PM, with occaisional night/weekend/on-call

Salary $64,000 plus insurance, retirement, vacation & sick leave, and other UNT System benefits.

About the University of North Texas System:
Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.